Troubleshoot Outlook Not Updating Inbox Automatically

It's possible for users to integrate various email accounts from various servers in MS Outlook. The MS Exchange Mailbox is accessible in Outlook even in the event of no connection with the Cached Exchange Mode. 

However, you may find Outlook not updating mailboxes that are linked with Exchange. In an ideal scenario, when you open Outlook, all your mailbox folders should be updated. But this problem can be the result of a couple of different reasons. In this article, you'll learn about the major causes behind this issue. You'll also find various ways to troubleshoot it. 

 

Troubleshoot Outlook Not Updating Inbox Automatically

Why Is Outlook Not Updating Mailbox Folder?

Outlook inbox not updating problem can arise because of various factors. They include the following:

  • A corrupt OST file.

  • A large file size that's causing the OST file update to slow down.

  • You have disabled the auto-update feature.

  • There is a disturbance in the synchronization process. 

  • Outlook isn't connected to the Exchange Server.

 

Troubleshoot Outlook Not Updating Mailbox Folder?

When you find your Outlook inbox not updating automatically, there are a few resolutions you can use. Try out the following ones.

1. Update folders manually

Although you would want the content of your Outlook inbox to update automatically, issues like poor internet connectivity can prevent it. So, you must update it manually.

To do so, hit the 'Send/Receive' tab on the screen. Then tap the 'Update Folder' option. The update process will occur.

2. Remove OST files

The .ost file contains cache and message storage. You can delete these files on noticing Outlook not updating inbox. Here are the points to delete these files.

  • Exit from your Outlook account.

  • In the 'Run' box, type '%LOCALAPPDATA%\Microsoft\Outlook\.'

  • Hit 'Enter,' and you'll notice the Outlook folder window.

  • Open the .ost file, right-tap it, and select 'Delete.'

3. Clear offline items

Another effective resolution to use on finding Outlook not updating your inbox is to clear offline items. When the offline items in Outlook don't match the online ones, you must clear the offline items.

  • Right-tap your folder and choose 'Properties.'

  • Go to the 'General' tab and click 'Clear Offline Items.'

  • Now tap the 'Send/Receive' tab at the top and click 'Update folder.'

4. Setup Auto-update

If you forget to set up auto-update, you might complain of Outlook inbox not updating automatically. Outlook 2016, 2013, 365, 2010, and older version users can use the method below to set the auto-update. 

  • Open the Outlook app, and tap 'File.'

  • From here, choose 'Options,' followed by 'Advanced.'

  • Now, go down and tap the 'Send/Receive tab.

  • Choose 'Send/Receive Groups.'

  • Tap' Define Send/Receive Groups.'

  • Choose the 'Schedule an Automatic Send/Receive' for every account. 

  • Modify the refresh rate frequency. 

  • Tap the 'Close' button.

  • From now on, your inbox will refresh automatically. 

 

Final Words 

Follow these simple fixes when you find Outlook not updating your inbox. One of them will undoubtedly work for you. If you cannot find any workaround effective, contact professional email support services. The email experts will troubleshoot the issue from the root. You can rely on them to deal with any Outlook email-related issue. 

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